Easy Barcode Technologies Policies

Privacy Statement

We value your business, and respect your right to privacy. Our web site is a safe environment for anyone who visits or purchases from us.

We use the information you provide about yourself when placing an order only to complete that order, to send you our newsletter and software update notifications, and to use it internally for informational purposes. We do not share this information with outside parties except to the extent necessary to complete your order. In no other way do we share your information with anyone else, for any reason.

Payment & Secure Store

Shopping at our Company Store is 100% safe - our secure online order center is protected with secure socket layer (SSL) technology. Your credit card information is encrypted so that it cannot be read by anyone else as it is sent over the Internet.

We accept credit card payment with Visa, MasterCard, and American Express.

Physical Media Sales

We offer software available for purchase via digital delivery (we e-mail you a download link and serial number/activation key). We ship software via digital delivery only.

Software Licensing

By purchasing software on our online store, you are purchasing a license to use that software under the terms of our Software License Agreement. You must hold a license for each computer the software will be installed on.

Purchasing a Single User License allows you to use the software on a single computer. You may not use a Single User License on more than one machine. Purchasing a Multi-User License (multiple "seats") allows you to use the software on the specified number of computers, regardless of computing platform. Purchasing a Site License allows you to use the software on an unlimited number of computers owned by your organization within a 100-mile radius, regardless of computer platform. Purchasing a Worldwide License allows you to use the software on an unlimited number of computers owned by your organization in an unlimited number of business locations, regardless of computer platform.

Delivery Policies

Easy Barcode Technologies sells software, hardware, and products which consist of both software and hardware. All software, whether bundled with hardware or sold as a stand-alone product, is delivered digitally. Refer to the download link on your purchase receipt for activation instructions.

Most hardware is shipped via UPS or the U.S. Postal Service (we'll pick the most efficient method for your address) unless you've made other arrangements with us. Orders for hardware and other physical goods are processed upon placement of order and are shipped within 1-6 business days, unless otherwise stated on the receipt or order form. Product color, if applicable, is at our discretion. International shipments, along with orders placed on a corporate/educational purchase order, may take an additional 2-3 days to process. If you have specific shipping and/or delivery requirements, please let us know so that we may accommodate you.

Return Policies

If you're having trouble with our products, we encourage you to contact us. We take pride in the products we sell, and we want you to be happy with them. If you have questions, please ask -- we're always happy to help!

Here are our official return policies:

Software Purchases - Since software deliverables are delivered instantly over the Internet, all sales are final. Most of our products have free, downloadable demonstration versions -- we offer these trial versions so that you may test the software to see if it meets your needs before purchase.

Hardware Purchases - All sales are final, except for special circumstances authorized on a case-by-case basis (for example, if the hardware is damaged or non-functional when you receive it -- we'll gladly swap for a new unit).

If a hardware return is authorized, shipping charges back to our offices are the responsibility of the customer. No return will be accepted without an authorization number. We reserve the right to send any refund via a check drawn in U.S. dollars. We may, at its discretion, charge a restocking fee for non-defective returned merchandise.

Platform Support

Easy Barcode Technologies sells products that support some or all of the following platforms, as specified on the product's home page: Mac OS 9.x, Mac OS X 10.x, and Windows 98 or later. Specific hardware requirements, such as the availability of a USB port, may also be present. Please check the listed requirements before purchase.